Call Centers

Our Services | Our People | Call Centers

• Inbound Order Processing
• Travel Reservation Service
• Technical Support (Tier I and II)
• Help Desk
• Media Information Lines
• Client Concern Lines
• Event Scheduling and Registration
• Customer Service/Feedback Lines
• Surveys (outbound/inbound)
• Literature Fulfillment
• In-house Sales Support
• Sales Lead Capture
• Employee Response Center
• Product Recall & Information Lines
• Collections

• Systems Analysis and Design
• In-house Database Software Programming
• Microsoft Access, FoxPro, Microsoft SQL Server 7.0. Database Reporting through Crystal
• Front-end Application Programming: C++, Visual Basic
• Networking (NT and Windows), LAN Administration
• Internet: HTML, Web Protocol, Windows 2000
• Integrated CRM and CTI Web Design and Development
• CRM Application Configuration using Goldmine

• State-of-the-art telecommunications systems with skills based call routing; easily managed queues; Automatic Call Distribution (ACD), IVR, CTI capabilities, Voice over IP support, Flexible Automated Attendant and Voicemail, Robust Reporting and call monitoring capabilities
• High-speed Voice and Data Service
• Credit Card Processing
• Automated Customer Satisfaction Processing
• Backup, Redundancy, Disaster Planning and Documentation