Case Studies

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Case Studies

The case studies presented here demonstrate how InspiriTec leverages competitive, free enterprise, entrepreneurial skill and spirit with the desire to serve the special needs of persons with disabilities to achieve both human service, and commercial success. These examples illustrate the type and scope of the work we have completed for government agencies, non-profit and for-profit clients.

Call Centers

• Pennsylvania Department of Welfare, Office of Medical Assistance Programs - Client's comments of appreciation
• Pennsylvania Department of Conservation and Natural Resources (DCNR) - Parks Reservation and Revenue System for the Commonwealth of Pennsylvania
• Pennsylvania Public Utilities Commission (PUC)
• Pennsylvania Department of Public Welfare (DPW) - Verification of Job Retention and Medical Benefits for Welfare Recipients

Vocational Training

• US Department of Labor - Employer-directed High-skills Information Technology Training
  •  White Paper H1B Employer-directed vocation training model
• Pennsylvania Department of Public Welfare (DPW) - Specialized Case Management Training

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Case Study

OMAP

Client:
Pennsylvania’s Department of Public Welfare (DPW) Office of Medical Assistance Programs

Need:
DPW urgently needed a call center to handle inquiries from consumers about proposed cuts in Medical Assistance and (most importantly), the newly implemented Medicare Part-D program.

Results:
InspiriTec set up a call center only four days after approval of our plan and staffed over 75% of the call analyst positions with people with disabilities and serves on average 7,500 calls per month.

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