Call Centers
- Inbound Order Processing
- Travel Reservation service
- Technical Support ( Tier I and II)
- Help Desk
- Media Information Lines
- Client Concern Lines
- Event Scheduling and Registration
- Customer Service/Feedback Lines
- Surveys (outbound/inbound)
- Literature Fulfillment
- In House Sales Support
- Sales lead capture
- Employee Response Center
- Product Recall & Information Lines
- Collections
Our Supporting Services
- Systems Analysis and Design
- In-house database software programming:
- Microsoft Access, FoxPro, Microsoft SQL Server 7.0. Database reporting through Crystal.
- Front end Application Programming: C++, Visual BASIC
- Networking (NT and Windows), LAN Administration
- Internet - HTML, Web protocol, Windows 2000
- Integrated CRM and CTI web design and development
- CRM Application Configuration using Goldmine
Our Technology
- State-of-the-art telecommunications systems with skills based call routing; easily managed queues; Automatic Call Distribution (ACD), IVR, CTI capabilities, Voice over IP support, Flexible Automated Attendant and Voicemail, Robust Reporting and call monitoring capabilities
- High Speed voice and data service
- Credit Card processing
- Automated customer satisfaction surveying
- Backup, Redundancy, Disaster Planning and Documentation
