SUCCESS STORIES

“InspiriTec looks at you for the person you are and the work you do, not the medical condition that you have.”

More stories

InspiriTec’s employees are our key asset and the fruit of our mission. Each real-life story below reveals the impact made possible through our partnerships with commercial customers and the dedication of our committed supporters.
Alpha • Shift Supervisor • Newark
I moved to the U.S. in 2010, after growing up in Liberia, a nation in West Africa. I struggled to find employment for several reasons upon moving here: having no education beyond high school, having a strong accent, and having a disability. I suffered from polio as a child, and today, I have difficulty walking and standing for long periods. Through the New Jersey Division of Vocational Rehabilitation Services and America Works, I was offered a position at InspiriTec in 2013, as a Customer Service Representative (CSR) on the New Jersey Division of Consumer Affairs (DCA) project. We provide customer service for various Boards with the New Jersey Division of Consumer Affairs. InspiriTec supports occupational and professional growth in its people. I originally feared upset callers. InspiriTec helped me overcome this fear, to the point where an angry caller once wrote a letter to my supervisors to commend me for work well done. My new “No More Fear” mindset led to three promotions in as many years: Lead CSR in 2014, Assistant Shift Supervisor in 2015, and Shift Supervisor in 2016. As Shift Supervisor, I ensure staff complies with attendance policies, and I oversee call volume. When I started at InspiriTec, I struggled to secure reliable transportation. InspiriTec set me up with NJ Transit Access Link. Eventually, I bought a car, but I neither had a driver’s license, nor could drive with my legs! InspiriTec got me a device through which I operate my car with my hands! Since working at InspiriTec, I earned my U.S. Citizenship in 2015, and an Associate’s Degree in Human and Social Services from Essex County College. I still wish to give my best to benefit InspiriTec after 10 years, because InspiriTec has been such a blessing!

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