“InspiriTec looks at you for the person you are and the work you do, not the medical condition that you have.”
InspiriTec’s employees are our key asset and the fruit of our mission. Each real-life story below reveals the impact made possible through our partnerships with commercial customers and the dedication of our committed supporters.
Martin • Customer Service Representative • Ft. Knox
I served in the army for 22 years before retiring in May 2012. I was a combat soldier (19D Scout) with responsibility for finding the enemy, reporting the enemy and destroying the enemy. I was deployed to Desert Storm, Desert Shield and the Iraqi War. I’ve experienced many aspects of war — explosions, hand to hand combat and gun fights.
I recall one time when we were under attack by dismounts and artillery and I slammed my head against an iron ring in the turret of a Bradley. The disoriented driver of the Bradley backed up the wrong way, hit a ditch and through me off the seat and back into the hatch where I hit my head again and blacked out. After shaking it off and the gunner yelling and shaking me, I got the vehicle out of danger and continue the fight. I had a headache for days and my neck and back were hurting, but I pushed on. This incident and several similar experiences have greatly impacted my physical and mental well-being.
Since the war in 1990 to the present, I always had battle scars of some kind and always went through some type of mental stress. Today, I have a sleeping disorder, TBI, PTSD, Neck and back (spinal injury) that require shots, asthma, finger trigger injury, some hearing loss, restless leg syndrome, high blood pressure, and some heart issues.
As I began planning life after the service, I realized that I would need to pursue my education which is what I eventually did by enrolling at McKendree University. I felt this was the best path towards providing for my wife and five kids. But finding a job was another story. It was real hard, because from May 2012 to August 2012, I could not find a job and my savings had run out by the end of July. I was only receiving my retirement check. My wife was working a part time job, but we were just hanging on. It seemed like I was never selected for an interview. Luckily for me I have a strong family network. My wife, Sherry, makes sure that I take my medicine and keeps a calendar of things I need to do and follows up with me on a daily base. My father who is a retired CSM in the army and my brother who is a Navy officer, both remind me of things we did in the past to make sure I don’t forget key events — like family birthdays. This support keeps me going. I would ultimately learn about an opportunity to work for a company on base called InspiriTec. InspiriTec actively pursues veterans to staff its contact centers. I was hired in February 2013 as a Customer Service Representative for the DMDC Consolidate contact center project.
Working at InspirTec is awesome. When I started here, I was challenged with six other people to come up with input to a customer tracking system for a new project. I was then selected to put together powerpoint slides with training materials…and now I can say that I am proud to work with something daily which I created! Being a CSR is challenging, because you deal with all kinds of people from around the world, but I can be myself here on the phone and am not forced to serve customers like a robot. What I like the most is the team work, from the CSR to the manager. Everybody giving a 100% to make the DMDC successful. Everyday you learn more and have numerous opportunities to advance in a different position. The contact center is like having another family, because if you have a family issue, they will help you solve that problem, like you help the customer solve their problem, without giving you grief. I have received about 18 WOW coins for my excellent customer service by InspirTec — Now, that’s what am talking about, you don’t say!
I am hopeful that my story provides inspiration to other disabled veterans. I remember when I could not find work, and when times were hard. Now, I have a job with InspirTec who hired us with disabilities and makes sure that if we have any set backs that they are there to help and support us through any medical situation. I am able to make my appointments and still make up my hours I miss from the appointment and they satify my disability needs in the work place. My family is doing well finanically, based on my retirement check, disability pension, all of us going to college (3) except for the 10 year old and working here at InspiriTec. Life is good and “GOD” is good.
Join our effort to support Martin and others with disabilities by donating today.